Returns Policy
- Returns are honored within 30 days of purchase for unopened, saleable retail items with a valid sales receipt for exchange or refund in the same manner as the recorded payment tender.
- Purchases made with store credit or Gift Cards will be refunded as store credit.
- Purchases made with a check will be refunded as a mailed check to the billing address on file from Hartzell’s Pharmacy within 10 business days.
- Anything over 30 days from the date of purchase is non-returnable.
- Returns are not available on the following products: Custom made products, upholstered furniture items and bedding, items worn against or touching the skin not in their original sealed packaging, bathing suits purchased in-store, gift cards, and store credits.
- Bath Safety Products in saleable condition will be subject to a 20% restocking fee. This includes but is not limited to, commodes, raised toilet seats, shower chairs/transfer benches, grab bars, shower heads, bath mats and sponges.
- Hartzell’s Pharmacy reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason.
- Items which require a fitting, may be refitted and exchanged if we are notified of the fit issue within 14 days of receiving the product.
- All non-stock items must be paid for in full at the time the item is ordered. Returns for all non-stock items are subject to a 20% restocking fee. Cancellation of these items may also be subject to a 20% restocking fee.
- Cash and cash equivalent purchases, exceeding $100, may be refunded as a mail check. Checks are mailed from Hartzell’s Pharmacy within 10 business days of the return.
- Due to specific manufacturer’s return policies, some exceptions to both the time limit and product may apply.
- Due to legal restrictions, items dispensed under the order of a prescription cannot be returned. If you have questions or concerns about prescription items in your order, please contact the manager on duty.
- Returned Checks or Non-sufficient Funds Payments: NSF fund payment will be charged back to the customer along with a service charge of $25.00 for each returned item. Check writing privileges may be suspended if multiple checks are returned. Hartzell’s Pharmacy is not responsible for any fees that your bank charges you as a result of writing checks against funds not on deposit at your bank. NSF payments referred to the Lehigh County District Attorney’s office will incur a fee of $50.00.
- When you provide a check as payment, you authorize us either to use the information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction.
- Store Credit Terms: Payment in full is due within thirty (30) days of the statement date, and a finance charge equal to the lesser of 1.5% per month with a minimum of $1.00 per month or the maximum rate permitted by law will accrue on all delinquent accounts beginning on the day after the payment is due. Delinquent accounts may be suspended or terminated and forwarded to a collection agency. Accounts forwarded for collections will be subject to a $25.00 collection fee.
- Hartzell’s Pharmacy Notice of Privacy Practices can be accessed online at www.hartzells.com.
